Learn how we collect, use, and protect your personal information while using the Kindly platform.
We never sell your personal data to third parties
Encryption in transit and at rest for your data
Full control over your personal data
Last updated: June 10, 2026
The short version: We're Startabout LLC, the company behind Kindly — the all-in-one platform for nonprofit teams. We collect the data we need to run the product, and nothing more. We do not sell your personal information or share it for ad targeting. We do not use your content to train AI models. This page explains, in plain English, what we collect, why, and the choices you have.
This policy covers everyone who uses Kindly or visits bekindly.app (together, the "Service"). Kindly is a product of Startabout LLC, and when we say "we," "us," or "our," we mean Startabout LLC.
If anything here is unclear, email us at support@bekindly.app. We're happy to explain.
We collect two kinds of information: what you give us directly, and what we collect automatically when you use the Service.
If you sign in with Google or connect another account, that provider sends us basic account information like your name and email.
We do not knowingly collect biometric, health, or genetic data, and we do not knowingly collect personal information from children (see Children's Privacy).
If you use the Service as part of a nonprofit or other organization, your organization is in charge of the personal information in its workspace, and we handle that information on its behalf and under its instructions. For those accounts, a separate Data Processing Addendum (DPA) governs how we handle workspace Content, and it controls if anything in it conflicts with this policy. To request a DPA, email support@bekindly.app. When an organization closes its account, we delete its Content as described in Data Retention.
We use your information only for clear reasons:
We do not use your information to make automated decisions that produce legal or similarly significant effects about you.
We share information only in these situations:
We do not sell your personal information, and we do not share it for cross-context behavioral advertising (tracking you across other sites to target ads). This is true everywhere in this policy, so we won't repeat it in each section below.
We do not use your content to train AI or machine-learning models — ours or any third party's. Your data is yours.
We use cookies and similar technologies to keep you logged in and remember your preferences. We do not use advertising cookies, and we do not allow third-party advertisers to track you on the Service.
Our website analytics are provided by Fathom Analytics, which is privacy-first and cookieless — it does not use cookies, does not collect personal information, and does not track you across other websites.
You can control cookies through your browser settings. Blocking some cookies may affect how the Service works.
We protect your information with safeguards including encryption in transit (TLS) and at rest, access controls, and regular security reviews. Passwords are never stored in plaintext — they are hashed using bcrypt.
That said, no method of transmitting or storing data is 100% secure. We work hard to protect your information, but we can't guarantee absolute security. If we learn of a security breach that affects you, we'll notify you without undue delay and as required by law.
For more detail on how we protect your data, see our Security page.
We keep your personal information only as long as we need it for the purposes in this policy:
No matter where you live in the US, you can:
To exercise any of these, email us at support@bekindly.app or use the controls in your account settings — these are the two ways to submit a request. We may need to verify your identity before acting. We'll respond within the time required by law (generally 45 days for US privacy requests).
We will not deny you service, charge you a different price, or give you a lower-quality experience for exercising your privacy rights.
If we deny your request, you can appeal by replying to our decision or emailing support@bekindly.app with "Appeal" in the subject line. We'll review and respond in writing within the time your state's law allows.
Several US states — including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and Montana — give residents privacy rights. We extend the core rights above (access, correct, delete, export, opt out) to all our US users, so most of what these laws require is already covered. The appeal process above is also available to residents of any state whose law provides one. This section adds the state-specific details.
In the past 12 months, we may have collected these categories of personal information. We collect them from you directly, from your device when you use the Service, and from sign-in providers you connect. We disclose each category to our service providers (such as cloud hosting, payment processing, and analytics) for the business purposes in How We Use Your Information.
| Category | Examples | Why we collect it | How long we keep it |
|---|---|---|---|
| Identifiers | Name, email, IP address | To provide and secure the Service | See Data Retention |
| Customer records | Billing name and address | To process payments | While your account is active, plus any legally required period |
| Commercial information | Subscription and purchase history | To manage your account | While your account is active, plus any legally required period |
| Internet activity | Usage and log data | To run and improve the Service | Logs purged after 90 days |
| Content you provide | Files and data you upload | To deliver the Service | While your account is active |
Depending on your state, you may have the right to:
We collect only the sensitive personal information needed to run the Service (such as account login credentials). We do not use or disclose it beyond the purposes permitted by law, and we do not use it to infer characteristics about you or for advertising.
Use either method described under Your Privacy Rights and Choices. We honor Global Privacy Control signals as described under Cookies and Tracking.
Authorized agents. You may designate an authorized agent to make a request on your behalf. We may ask the agent for proof that you've given them permission, and we may ask you to verify your own identity directly.
Kindly is based in the United States and the Service is designed for US-based organizations. If you use the Service from outside the US, your personal information will be transferred to and processed in the United States, where data protection laws may differ from those where you live. By using the Service, you understand that your information will be processed in the US.
The Service is not directed to children, and you must be at least 13 years old to use it. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, email support@bekindly.app and we'll delete it.
We may update this policy from time to time. When we make material changes, we'll update the "Last updated" date at the top and, where appropriate, notify you by email or through the Service. We'll give you advance notice of significant changes when we can, so you have a chance to review them.
Questions about your privacy or this policy? Get in touch and we'll get back to you.
Startabout LLC (maker of Kindly) Email: support@bekindly.app
This policy is governed by the laws of the State of Delaware, United States.
