Privacy Policy

Last updated: [Date]

1. Introduction

Kindly ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform services (collectively, "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Address, state, province, postal code, city
• Organization and team affiliations
• Profile information
• Payment information (processed securely through our payment processor, Stripe)

2.2 Organization and Team Data

As a platform supporting organization and team management, we collect:

• Organization names, descriptions, and settings
• Team structures, roles, and hierarchies
• Member directories and role assignments
• Document metadata and content
• Custom branding elements including logos, colors, and themes
• Custom domain information

2.3 Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include:

• IP address and device information
• Browser type and version
• Pages of our Service that you visit
• Time and date of your visits
• Time spent on those pages
• Actions taken within the Service
• User activity for audit and analytics purposes

2.4 Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• Session Cookies: To operate our Service
• Preference Cookies: To remember your preferences and settings
• Security Cookies: For security purposes
• Analytics Cookies: To understand how users interact with our Service

3. How We Use Your Information

Kindly uses the collected data for various purposes:

3.1 Service Provision and Improvement

• To provide, operate, and maintain our Service
• To provide customer support
• To enable organization and team management features
• To process and complete transactions
• To verify accounts and user identity
• To personalize user experience

3.2 Communications

• To provide service announcements and updates
• To send administrative information
• To respond to inquiries and requests
• To deliver organization and team communications via email and in-app notifications
• To facilitate team collaboration and information sharing

3.3 Security and Analytics

• To monitor the usage of the Service
• To detect, prevent, and address technical issues
• To protect against unauthorized access
• To enhance data security and prevent fraud
• To analyze usage patterns and improve features

4. Document and Data Storage

4.1 Document Security

We implement end-to-end encryption for document storage to ensure your sensitive information remains secure. Documents are stored with hierarchical access controls based on organization, team, and user-level permissions.

4.2 Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

4.3 Data Backup

To ensure data integrity, we maintain regular backups of all system data, including user content. These backups are secured with encryption and strict access controls.

5. Legal Basis for Processing Personal Data

We process personal data only where we have a legal basis to do so. Generally, we rely on the following legal bases:

• Consent: Where you have given explicit consent
• Contract: To fulfill our contractual obligations to you
• Legitimate Interests: For our legitimate business interests
• Legal Obligation: To comply with laws and regulations

6. Data Sharing and Disclosure

6.1 Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6.2 Third-Party Service Integration

The Service may allow you to integrate with third-party services. Any information shared with these third parties is governed by their respective privacy policies.

6.3 Organization and Team Data Sharing

Within your organization, data is shared according to the role-based permissions and access controls set by organization administrators.

6.4 Legal Requirements

We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6.5 Business Transfers

If Kindly is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

7. Data Security

The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, including:

• Secure SSL/TLS encryption for data in transit
• End-to-end encryption for document storage
• Role-based access controls
• Regular security audits and penetration testing

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside [Your Country] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Your Country] and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your Personal Data, including:

• The right to access the Personal Data we hold about you
• The right to request correction of your Personal Data
• The right to request deletion of your Personal Data
• The right to restrict or object to processing of your Personal Data
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

10. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For material changes to this Privacy Policy, we will make reasonable efforts to provide notice and obtain consent as required by law.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [Your Contact Email]
• Through our website: [Link to Contact Page]